|
|
|
|
|
|
|
05-05-2014, 04:06 PM
|
#1 | ||
|
Starter Motor
Join Date: Jan 2013
Posts: 24
|
Someone called me from Ford Alto asking me time to service my car. I told them I've serviced it at Rockdale because they are close (Ford Alto). The lady told me they are not close and I have voided my warranty as per contract of the extended warranty. I told her thats not fair because I search the website and I cannot see Ford service centre or any Ford in Alto anymore (which they used to be there). She said I cannot do anything but they will continue to void my extended warranty.
What can I do? Is my intention to service at Ford Alto but I thought they were gone so I ended up service at other Ford centre. I think is not fair as I've paid around $1.6k for extended warranty. I felt so ripped off. Firstly I was shocked and disappointed that Alto Ford gone initially because I got my first 1000k service there and I like it there near my office. Can someone advise? Urgent... sob sob (posted in other forum too) |
||
|
|
|
05-05-2014, 04:47 PM
|
#2 | ||
|
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 48,906
|
Those extended warranties aren't worth the paper they're written on, they're full of ****, might as well as wipe your *** with it dude.
They have some condition that the car has to always be serviced at that dealership, and then some go onto say they only cover the first thousand dollars on particular components etc. |
||
|
|
|
| This user likes this post: |
|
05-05-2014, 05:02 PM
|
#3 | |||
|
Starter Motor
Join Date: Jan 2013
Posts: 24
|
Quote:
I have called Fair Trading but they told me if it's bound by contract, I can't do much. Sob sob.... This must be a biggest expensive mistake I've made. By knowing Ford gone from Alto Group, assuming the service center gone as well. Never thought it would be still there. |
|||
|
|
|
|
05-05-2014, 11:49 PM
|
#4 | ||
|
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Hang on, 1600 is near what the factory backed ford warranty would cost. Isn't it?
Do you have the paper work for this extended warranty handy? What company provides it and what is the cost limitations imposed for claims? I'm really hoping you weren't sold something that most dealers throw in for free....
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
|
|
|
|
06-05-2014, 04:06 AM
|
#5 | |||
|
FF.Com.Au Hardcore
Join Date: Aug 2009
Posts: 669
|
Quote:
|
|||
|
|
|
|
06-05-2014, 03:17 PM
|
#6 | |||
|
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Quote:
It would have been around $1800. I declined it. A few months before my factory warranty ran out I got a letter from Ford again offering the same extended factory backed warranty. That was what I was referring to. I assume it was a Ford backed product. Surprised that Allianz underwrite it.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
|||
|
|
|
|
07-05-2014, 11:09 AM
|
#7 | ||
|
Starter Motor
Join Date: Jan 2013
Posts: 24
|
11ford11 is right. I double checked it was the dealer warranty and not by Ford. I've serviced my car few months back at other dealer.
I rang back a guy told me I've breach their terms. I'd ask if I can bring it back to them don't mind paying extra for additional service and answer is no. It was already breached. I explained the situation and he mentioned I should have called the number on the web (my mistake there). Anyway, I got over it and the amount paid is $1459. Lots of money but not the end of world. Whinged to Mrs about it and she said is ok since we plan to change to 7 seater in coming 2 years and other service dealer is nearer to where she work which is pretty convenient too. It was my first time purchasing a new car and I got talked into it by the sales guy. I'll be more careful next time. As fair trading person advised, I think is not worth to open a case with them personally and to further the battle. *Touchwood* after the gearbox issue fixed by other service dealer, the car is running well now. Finger crossed it'll run well for the next few years. Thanks guys. |
||
|
|
|
|
06-05-2014, 10:31 AM
|
#8 | ||
|
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
 
|
nothing is for free, any freebies given are factored into the selling price and may appear to be free
__________________
Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
|
||
|
|
|
|
06-05-2014, 02:54 PM
|
#9 | ||
|
FF.Com.Au Hardcore
Join Date: Apr 2014
Location: NSW
Posts: 1,610
|
extended warranty is usually additional cover supplied by dealer not Ford and requires you to service thru them to maintain.
how far past warranty requirement considering she was ringing you -may still be able to have it done and not void warranty even if you have had service done elsewhere as you are only obliged to have there warranty service done to maintain extended warranty,you will have extra clean oil for awhile...not Factory warranty which is between you and Ford talk to the service manager not the girl that rang and check that warranty is still valid if you have service carried out - Question- if its not Ford workshop anymore how can they maintain correctly for items that require reprogramming etc or may have a Ford Factory recall or modification etc.... Last edited by 11ford11; 06-05-2014 at 03:00 PM. |
||
|
|
|
|
07-05-2014, 09:33 PM
|
#10 | ||
|
FF.Com.Au Hardcore
Join Date: Apr 2014
Location: NSW
Posts: 1,610
|
kelvinyhm - !!!
dont know age of your vehicle But dont forget that this only affects your extended warranty NOT any Ford warranty you may have left on your vehicle ! |
||
|
|
|
|
08-05-2014, 09:35 AM
|
#11 | |||
|
Starter Motor
Join Date: Jan 2013
Posts: 24
|
Quote:
|
|||
|
|
|
Seriously need help...extended warranty
Hybrid Mode