|
26-04-2013, 12:37 PM | #1 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Just a quick question,
For those who take their car to a dealer to get their A and B services done: Have you always been charged the full amount to the dollar that the site says is the 'most' you will pay under the program? Or, have people been charged 'up to' the maximum amount? Ie, they did the work, used the consumables and when the invoice was broken down it came in under the maximum, so you were charged a lower amount reflecting the work done and parts used? Cheers, Jason
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
26-04-2013, 12:52 PM | #2 | ||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
quote for services prior to the job being done has never been the sum paid, always over
however there is always "extra's......coolant replacement, brake fluid replacement......just had my "B" service.....$490.....but all 4 brake replacement were in there as well I dont worry too much about the initial "quote" just go into shock when I get the invoice
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
||
This user likes this post: |
26-04-2013, 12:53 PM | #3 | ||
FPV BFII GT Cobra No.249
Join Date: Dec 2007
Location: Lake Macquarie & Sydney
Posts: 581
|
My last capped price service for my FPV GT was in December last year. Going by the quote on the Ford web site, my capped price for a 30k service should be $385. Price I actually paid was $328.15 including a 1.5% credit card surcharge fee.
|
||
This user likes this post: |
26-04-2013, 12:58 PM | #4 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Quote:
If you got a B service with brakes done on each corner for $490 total that is bloody cheap! Ford wanted something like $325 for rear pads only on my Focus...
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
|||
26-04-2013, 12:59 PM | #5 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Thank you for your feedback.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
26-04-2013, 01:09 PM | #6 | |||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,791
|
Quote:
With capped price servicing, does it just include the service? At Honda say we had to do a 40,000km service, it was a normal oil/filters change, plus valve clearance inspection and it was always around $800, but extra on top if you needed brake fluid top up etc and there was an extra sundries charge for stuff like brake cleaner usage and an oil disposal charge. |
|||
26-04-2013, 01:12 PM | #7 | |||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
|
Quote:
well it was supposed to be capped but the extras always push it over.....I didn't think the $490 was too bad but the $330 for my hood lining replacement was a bit rude never mind ....pleasures of owning a motor vehicle I guess.......cant help you with a complete "capped price" service only......always had extras and never asked for a breakdown of parts or extras oh! that price didnt include the car having to go back for an oil filter replacement (split and dropped oil everywhere) part of a bad batch apparently
__________________
--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
|||
This user likes this post: |
26-04-2013, 01:14 PM | #8 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Quote:
Then there is a *. This says, we will also need to do coolant every X years / km or brake fluid every X years / km and that is a surcharge. So, the question is more for black and white servicing. Ie, all you need is a basic fluid change and inspection, the Capped price program says it will cost no more than $XYZ and I was charged $XYZ (like how cobramania replied). Cheers Jason
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
|||
26-04-2013, 01:49 PM | #9 | ||
FF.Com.Au Hardcore
Join Date: Nov 2012
Location: Central Vic
Posts: 3,724
|
Must be confusing if you supply some of the consumables
__________________
Wherenoshockjocksfly Facts or the twitterverse, your choice! M3SR+ .......MG ZS EV |
||
26-04-2013, 01:52 PM | #10 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Well, I guess in that case they won't use the capped price program. They will just charge you an hourly rate and whatever other bits and pieces they need to get the job done.
Then again, my last bill was broken down into parts, so I guess they can just omit what you provide. Which essentially brings it back to the first point.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
This user likes this post: |
26-04-2013, 02:03 PM | #11 | ||
Moderator
Join Date: Jun 2006
Location: Foothills of the Macedon Ranges
Posts: 18,603
|
Not really, with my service last month I supplied my own oil like I usually do, and was charged the capped service price minus what I thought was a reasonable cost for the oil which they otherwise would have supplied.
Without me asking, the service advisor pointed out the capped price on his capped price chart, to show that the amount charged was quite reasonable. |
||
3 users like this post: |
26-04-2013, 02:14 PM | #12 | ||
Go the Hogster!
Join Date: Sep 2008
Location: Brisbane
Posts: 2,518
|
For my 15K service I was charged the full $265 capped price fee. And that included the free road side assistance.
__________________
Nitro XR50 - the last brand new one in OZ first registered Oct 2011. |
||
This user likes this post: |
26-04-2013, 10:07 PM | #13 | |||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,777
|
Quote:
I'm guessing if everything was done by them, the 'capped price' would also be the 'minimum price', so regardless if it takes half an hour or 3 hours, the capped price is what they'll charge. |
|||
27-04-2013, 07:31 AM | #14 | ||
If it ain't broke........
Join Date: Dec 2007
Location: Sunshine Coast Qld
Posts: 18,873
|
Just had my young blokes 2011 SR5 Hilux Twin Cab 4WD serviced at Toyota. It was a 30k service and we were quoted $170.00 when booking it in. Cost $170.00 as per quote.......
__________________
Visitors welcome Relatives by appointment only |
||
27-04-2013, 11:26 AM | #15 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Quite the opposite actually. The Capped price is the most you will be charged. Meaning it can be less, but not more.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
27-04-2013, 11:35 AM | #16 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Not a bad price, but I'm after Ford service customers. Cheers
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
||
27-04-2013, 11:42 AM | #17 | ||
FF.Com.Au Hardcore
Join Date: Oct 2010
Location: W.A.
Posts: 1,717
|
I've had three "A" Ford services in the last 12 months, two on a Fiesta, one on my old Focus. Apart from trying to upsell me something on one occasion (wheel alignment from memory), each service cost whatever the capped price was -that is, the full capped price.
__________________
His: 2019 Ford Focus SA Trend with Driver Assist Pack: 1.5 Ecoboost 3-cylinder (yes, 3 cylinders!), 8-speed automatic in Ruby Red. Hers: 2020 Ford Puma JK: 1.0 Ecoboost 3-cylinder, 7-speed DCT in Frozen White. |
||
27-04-2013, 01:27 PM | #18 | ||||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,777
|
Quote:
Quote:
|
||||
27-04-2013, 02:20 PM | #19 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
|
Quote:
I questioned them about it and didn't want to make a fuss so left it. Till I found hard proof that they charged me for stuff they certainly didn't do. (both this service and in the past) I may have engine damage as a result..... They will not get away with it and have Ford CRC involved. Seriously.... I wonder how many other cars have had the same treatment?
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
|||
27-04-2013, 02:54 PM | #20 | ||
Donating Member
Join Date: Nov 2011
Location: Melbourne
Posts: 4,573
|
I stopped taking my car to get serviced at Ford. Just had a gut feeling something was wrong everytime i took it (I can't back it up as I have no proof). But after charging me $360, after fleet discount, just to change the oil and filter (plus a whole lot of 'checks'), that was the final straw.
Now Kmart Tyre and Auto look after it and do a much better job in my opinion for near half the price. Ford servicing really need to pick up their game in terms of pricing and QA. |
||