HELP - Warranty and dealerships

[Miss_XR6]

Hey guys


Car is under warranty and has hardly done 3000km since I bought it 1 month ago.

Car stopped working last week same time the key stop working and there fixing it all under warranty however living over 40mins from dealership car was towed there at my expense and dealership refused to help and refuse to pay back the tow bill.

Spoken to DFT and they said they should pay me back.


Anyone else had this experience or similar and how did you sort it out.

All I get by the service manager is rudeness and abuse

[Smoke Pursuit]

What sort of warranty is under? Ford or stat dealer warranty?

[Miss_XR6]

used car dealer warranty (dont have the paperwork with me at moment)

the repairs are all covered under warranty but there being asses about the tow and im out of pocket $200 and just been advised by DTF that the dealer should of paid it and organised it (which they refused this morning) so now its either fight with them via DTF or find a better nicer way

[Smoke Pursuit]

Well check the warranty paperwork... It should tell you in there what is covered... You have to remember the dealer isn't paying for the warranty themselves, its through a 3rd party insurer. It will come down to the terms and conditions outline in the warranty.

[falconnut]

Could always contact the ACCC and the dealers insurance company.

[xisled]

If you arranged the Tow Truck I think you will be out of luck. They might cover the cost of what they pay for a tow if your lucky. They pay about $30 bucks a tow.

[Yellow_Festiva]

Originally Posted by xisled

If you arranged the Tow Truck I think you will be out of luck. They might cover the cost of what they pay for a tow if your lucky. They pay about $30 bucks a tow.

That's what I was thinking. Who asked who to arrange the tow. If the op just took it upon themselves to tow without dealer consent then they are the one footing the bill. There is a very large price difference between private and insurance / warranty towing. They assumed it was warranty and charged accordingly.

[Dave R]

Ford's factory warranty clearly says that they are not responsible for getting the car to and from the dealership - they will repair the car and that's it. Perhaps your used warranty says something similar.

[Miss_XR6]

Its not a ford BTW

Used car warranty and also what is listed for anyone with any warranty on Fair Trading states if the car cannot be driven due to warranty work (my case didnt start) the tow is covered

Im speaking to the honco tomorrow at the service place who knows my warranty states they should of towed it when he refused to if not im going to DTF

[Miss_XR6]

This is applicable to anyone in NSW with any used car warranty from a dealer

http://www.fairtrading.nsw.gov.au/Co...arranties.html

[xisled]

If a vehicle cannot be driven because of a defect covered by warranty and the vehicle has to be towed to the dealer or a repairer, the dealer may be obliged to pay the cost of transportation.

This is the clause, it does not state that they have to pay for it. It says they may, but I assume that if they deem it necessary to tow and they arrange the tow they would pay the cost.

But because you have arranged the tow your self, I would try and get the money back, but I think your going to lose on this.

[Miss_XR6]

Its also in my paperwork anyways spoken to the service guys and there paying me back so all good now

I was forced to arrange the tow or they would cancel the job and not fix the warranty when my car woudnt even start and they refused so I had no option this morning at 630am

[Majestic]

well I hope your car gets repaired and you have no further problems - I would hate to buy a car and have it stuff up on me straight away

Originally Posted by Miss_XR6

Its also in my paperwork anyways spoken to the service guys and there paying me back so all good now

I was forced to arrange the tow or they would cancel the job and not fix the warranty when my car woudnt even start and they refused so I had no option this morning at 630am

[Miss_XR6]

Originally Posted by Majestic

well I hope your car gets repaired and you have no further problems - I would hate to buy a car and have it stuff up on me straight away

Thanks and got the car back this morning
New key, immboliser and a few other things which had all failed
Didnt pay a cent and got a cheque for the tow which was at mates rate as well otherwise it would of had cost them double the price if they had of arranged the tow themselves and they said sorry for there rudeness too

[falconboy]

WOW, sounds like you were lucky.
That's actually brilliant service, maybe you can name the dealership then?

[xisled]

Good one.

[Miss_XR6]

I will only ever name the dealership if I can there swear my head off at how rude they are

They even yell at customers (not myself) down the phone and face to face
Customer service is something these men do not have