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| The Pub For General Automotive Related Talk |
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09-04-2008, 03:08 PM
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#1 | ||
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Have Boost, will use it..
Join Date: May 2005
Location: Brisbane
Posts: 4,047
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Well, after seeing many "bad experience posts" from Ford Service Centres around Australia, I thought that I would post up my recent experience with Southside Ford here in Brisbane.
I bought my XR8 about 6 weeks ago, and in runs out of new car warranty in June this year. Upon reading many threads on here I was worried about the timing chain tensioners on these BA Boss engines. Went to another Dealer, who was just hopeless, and I won't be going back there ever again, then I spoke with Brett (Service Manager) from SSF. He asked me to come in and have a chat with him. After checking out my car on the system, he advised me that my car actually had 5 years Ford Factory Warranty instead of 3, yet nobody else even the Ford dealer that I bought the car off had told me this. He then persinally called Ford Customer Care, updated my details on the system and also sorted out this extended new car warranty so that it transferred over to me. Plus, he then fixed under warranty the timing chain tensioners, as he had changed so many and knew of the issue and also changed the mirror under warranty. His service levels are fantastic and he actually gives a about his customers. I will be getting my car looked after them - no problems. So well done SSF, and well done Brett. It is a breath of fresh air to deal with real professional people. |
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09-04-2008, 03:17 PM
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#2 | ||
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Regular Member
Join Date: Aug 2006
Posts: 436
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They get my recommendation too.
Marc from there spare parts section gave me a good price and a quick delivery. |
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09-04-2008, 03:21 PM
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#3 | ||
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Temporary Australian
Join Date: Oct 2005
Location: Central Queensland
Posts: 3,281
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I have also had great dealings with the Guys in the Spare Parts department!
Great to see a dealer that actually cares and wants to help! |
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09-04-2008, 03:25 PM
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#4 | ||
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FF.Com.Au Hardcore
Join Date: Apr 2005
Location: GOsFORD Central Coast NSW
Posts: 1,930
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its refreshing to hear a good story!
the service manager at Mid Coast Ford (Taree) is good and has helped us out a few times in the past.
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XB Parts Wanted Twin Horns 8-9/74 and lower horn dated 7-8/74, GT hubcaps. GT aircleaner. Please pm me if you can help |
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09-04-2008, 04:45 PM
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#5 | ||
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Regular Schmuck
Join Date: Dec 2004
Posts: 5,640
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How come it had an extended warranty, do you know?
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09-04-2008, 04:51 PM
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#6 | ||
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Broken
Join Date: Dec 2005
Posts: 7,845
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As someone suggested after I posted my experience with Ford / FPV since ordering my GT, maybe there has been some hooting and hollering come out of senior management at Ford.
The message seems to be getting through that customers expectations were not being met, and the representatives of Ford needed to step up. It's good to be able to post something positive aint it.......
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The Scud GT 11.4 @ 128, 1.88 60ft. |
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09-04-2008, 10:49 PM
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#7 | |||
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Have Boost, will use it..
Join Date: May 2005
Location: Brisbane
Posts: 4,047
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Quote:
So I get the extra warranty. |
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09-04-2008, 10:51 PM
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#8 | ||
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FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,881
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Brett looks after the FPV Club guys to.. He will be getting my business from now on!!
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09-04-2008, 11:07 PM
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#9 | |||
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Regular Schmuck
Join Date: Dec 2004
Posts: 5,640
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Quote:
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10-04-2008, 05:06 PM
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#10 | |||
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Irregular Member
Join Date: Mar 2005
Posts: 133
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Quote:
I reckon just about every other dealership out there could learn a thing or fifty from these guys. |
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10-04-2008, 05:15 PM
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#11 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2006
Location: Sydney
Posts: 3,866
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Good to hear a "good experience" story!! Bet that was a nice surprise to find out about the extra warranty.
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10-04-2008, 06:46 PM
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#12 | ||
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Guest
Join Date: Feb 2007
Location: Gods Country
Posts: 16,258
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So now you can flog the guts out of it at Willowbank SAM ???
 Come on mate, i,ll remove your plates for ya :Up_to_som |
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12-04-2008, 08:10 AM
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#13 | ||
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FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,195
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I drive 82 kms each way to get my F6 serviced at Southside Ford. Brett's team treat customers with respect and courtesy instead of the indifference I've experienced elswhere.
I really don't understand why Ford Australia doesn't seem to comprehend that good quality aftersales care translates to repeat customers. The fact that my wife's next car will definitely be another Mazda is testament to this. |
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12-04-2008, 03:13 PM
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#14 | ||
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The Vengeful One
 
Join Date: Apr 2006
Location: Tazzy
Posts: 12,762
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Its good to no not all Ford dealers are bad!!
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12-04-2008, 06:01 PM
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#15 | ||
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Banned
Join Date: Dec 2005
Location: brisbane
Posts: 2,039
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Good to hear and glad its relatively close to me...
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All Hail Brett from Southside Ford !!
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