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The Bar For non Automotive Related Chat |
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#1 | ||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Firstly a big thanks to the lame hotel quarantine system.
Another outbreak in Melbourne...courtesy of Adelaide So Victorians are disease infested again. 4 flights cancelled...with $60 penalty each...thanks Jetstar you azz wipes. A big vertical finger to the V8 Supercar organizers in Darwin for not giving grand stand ticket refunds...( 4 x $750) won't be doing that gig again. Thumbs up to Novotel, Hertz and ...(and believe it or not Qantas)...for facilitating smooth Covid refunds. Shame on you Merlin-Darwin Supercars...never again.
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#2 | ||
FF.Com.Au Hardcore
Join Date: Jan 2008
Location: Mornington
Posts: 2,134
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Seems very expensive for a grandstand seat but it's a lot of money to lose. I'm hoping I can get to Winton on the weekend but who knows what will happen by then.
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#3 | |||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Quote:
We thought we would do it properly...
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#4 | |||
FF.Com.Au Hardcore
Join Date: Jan 2008
Location: Mornington
Posts: 2,134
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Quote:
Covid is just making sports fans think twice about organising anything , be it in or interstate. |
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#6 | ||
Donating Member
![]() Join Date: Mar 2007
Location: Heading thru Hell (Corner)
Posts: 8,149
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I can understand your frustration, but you should have been aware of the refund policy before you purchased the tickets, especially given the volatility of interstate travel in the country at the moment. I heard someone on tv say that there has been travel restrictions put in place somewhere across the country on average every twelve days (not sure over what period).
And to be fair to those agencies, there are no current travel restrictions in place for the start of June at this point in time, that I'm aware of? If your flights are direct, ie not through Victoria, there's nothing stopping you (apart from personal choice) from going, is there? It is still a lot of coin to miss out on. But your health and well-being are worth more than a few $$$ down the drain, I would have thought?
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#7 | |||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Quote:
We did. There was no disclosed policy.
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#8 | ||
Donating Member
![]() Join Date: Mar 2007
Location: Heading thru Hell (Corner)
Posts: 8,149
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So, none of those organisations that wouldn't provide you with a full refund had any publicly available refund policy? I find that hard to believe.
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Labels are for jars, not for people. Life is a journey, not a destination. ~~~~~~~~~~~~~~ Daily: 2013 FGII EcoLPi in Winter White Play: 2015 FG X XR8 in Emperor Show' N Shine thread Gone, but not forgotten: 2015 SZII petrol Titanium Territory in Emperor |
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#9 | |||
Barra Turbo > V8
![]() ![]() Join Date: Jan 2005
Posts: 25,678
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Quote:
Saying we won't provide a refund for xyz in a refund policy is just crap. It's rubbish that companies can take peoples money and not provide refunds if the service isnt provided.
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#10 | |||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Quote:
Not sure if that applies in this case. Jetstar has been hugely accommodating with me with about half a dozen cancellations. It does involve a voucher for later travel, but I have not lost a dollar yet in any penalties. But if you buy the cheap non flex ticket, then want your money back when there is no travel advice between to two points, well its buyer beware.
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#11 | |||
Barra Turbo > V8
![]() ![]() Join Date: Jan 2005
Posts: 25,678
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Quote:
Wonder if insurance could cover this, probably a tall order seen as they often can't cover consumers cars properly ![]()
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#12 | |||
Donating Member
![]() Join Date: Mar 2007
Location: Heading thru Hell (Corner)
Posts: 8,149
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Quote:
As a consumer, I'd like to be able to get a full refund no what matter what reason I decide not to take the services for or how soon to the event I decide not to use the service. But I also understand that a business, as tweeked has pointed out nicely, has costs associated with initially providing me with the booking and then with me not taking up that service. And that impost is greater the closer to the event taking place. What is fair and reasonable in that circumstance is the hard bit to determine. At the end of the day, we all have a choice as a consumer to either use, or not use, a service. If the refund policy is not appropriate for us, then we have the ability to choose to not use that business for that service. No one is forcing us to do so. If enough consumers are concerned by the refund policy, then the business will struggle to get enough custom. We need to talk with our feet.
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#13 | |||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,529
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Quote:
Some businesses do offer credit (not refunds) for rebooking at other times. Cheers. |
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#15 | |||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Quote:
I suspect some politicians undermined it, as well as the Adelaide Grand Prix. Heard they sold off the grandstand infrastructure etc really cheap so that in a change of govt it would be difficult to bring the event back. SA really needs a change of govt.
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#16 | ||
Donating Member
![]() Join Date: Jan 2005
Posts: 5,648
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If you paid by Credit Card I’d contact the Credit Card provider and say you didn’t receive the service you paid for.
Then see what happens. |
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#17 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Exactly what I was going to say. Use their charge-back service.
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#18 | ||
FF.Com.Au Hardcore
Join Date: Mar 2005
Posts: 7,682
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It looks like Winton has been cancelled, so I wonder if the same thing will happen, although Winton is promoted by Winton not Supercars - going to be run at Winton later on this year apparently
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#19 | ||
Donating Member
![]() Join Date: Mar 2007
Location: Heading thru Hell (Corner)
Posts: 8,149
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The release on the Supercars site states that ticket holders can get a full refund or transfer their tickets to the deferred dates.
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Labels are for jars, not for people. Life is a journey, not a destination. ~~~~~~~~~~~~~~ Daily: 2013 FGII EcoLPi in Winter White Play: 2015 FG X XR8 in Emperor Show' N Shine thread Gone, but not forgotten: 2015 SZII petrol Titanium Territory in Emperor |
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#20 | ||
FF.Com.Au Hardcore
Join Date: Mar 2005
Posts: 7,682
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so what's the difference between Winton and Darwin?
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#21 | ||
FF.Com.Au Hardcore
Join Date: Apr 2012
Location: Taromeo
Posts: 10,440
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If they won't give you a refund, why don't you onsell the track package?
You may lose a little but it's better than losing the lot. |
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#22 | ||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Really good news...I complained on their Facebook page and as of this afternoon I got this message...
Hi Jock, apologies again for the delayed response! I have confirmed we will be offering refunds to those who are unable to make it due to COVID-19 hot spots and travel restrictions over Supercars weekend. You can currently apply for a refund, and they will be processed following the event. ![]() ![]() ![]() Well...how good is that? My faith is restored (well...assuming we get the money)
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#23 | ||
BANNED
Join Date: Jul 2012
Posts: 2,886
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Just to follow up on this sookey thread of mine.
Last week we did in deed get the last of our refund moneys from Ticketek. Qantas was 3 weeks ago. Novotel Hotel was instant. So all good I guess....and lessons learnt.
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