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Old 15-10-2020, 10:43 AM   #1
White turbo
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Default Sync 3.4 issue

Just lost sound from right hand front speaker and tweeter on my Focus SA. Been perfect until the Sync update. Other speakers all good just this pair dead!!! Tried Master reset , no joy. Oh well back to Ford
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Old 15-10-2020, 03:46 PM   #2
KosCo
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Default Re: Sync 3.4 issue

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Originally Posted by White turbo View Post
Just lost sound from right hand front speaker and tweeter on my Focus SA.

Let us know how you get on. There are a few of use who have also updated to v3.4 so we can be prepared if the problems occurs in our vehicles too. Thanks.
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Old 15-10-2020, 04:24 PM   #3
Envi_XR8
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Default Re: Sync 3.4 issue

I’ve had this happen a few times as well, seems to be intermittent problem
Going in on Monday for a service so I’ll see what the dealership will say/do
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Old 15-10-2020, 07:09 PM   #4
White turbo
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Default Re: Sync 3.4 issue

It is an intermittent problem, it came back all good, about 2 hours later.

Very strange indeed

Never happened on 3.3 so this is not good, be interesting to know how you go Envi XR8

Last edited by White turbo; 15-10-2020 at 07:35 PM.
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Old 15-10-2020, 10:29 PM   #5
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Default Re: Sync 3.4 issue

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Originally Posted by Envi_XR8 View Post
I’ve had this happen a few times as well, seems to be intermittent problem
Going in on Monday for a service so I’ll see what the dealership will say/do
Sorry forgot to mention that I’m still on sync 3.3, so it doesn’t seem to be an issue with the update. Did a bit of googling and seems that it’s a bit of a common problem and Ford are aware

https://www.fordownersclub.com/forum...phone-problem/
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Old 16-10-2020, 12:49 PM   #6
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Default Re: Sync 3.4 issue

Bear in mind that a message does pop up to say that some features may not be immediately available. It took a couple of hours before my maps came back on. Perhaps this is the same for speakers? It's all software in the end and if the system is still sorting itself out, then it stands to reason the Sound features might also take a while to come back up.

My gripe with this update is that it appears nothing has changed other than fancy new graphics. Some might not be too happy with the rather less contrast screens.

Does anyone have any idea what 3.4 has over 3.3? If it's only the new GUI, then it seems stupid for Ford to push this update onto users. And there's nowhere on Ford's website that says what the update contains. So it would be great to hear from someone who does.
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Old 16-10-2020, 08:34 PM   #7
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Default Re: Sync 3.4 issue

So the problem has been known to Ford, but they haven't fixed it, just gave a new face, to Sync 3.4 which is quite bad, to be honest.

This is not good enough, they have had enough time to sort this out.

No wonder they removed a few of the Focus car from the Australian range.

Wonder what else they know about and haven't told us.

They can replace the car under ACCC laws, if they cant fix it
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Old 18-10-2020, 02:31 PM   #8
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Default Re: Sync 3.4 issue

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So the problem has been known to Ford, but they haven't fixed it
Fixed what? My maps returned two hours after the update. Bear in mind that some features may not be available immediately after an update and this is stated on-screen. If everything is now running for you now, there is no problem.
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Old 18-10-2020, 03:17 PM   #9
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Default Re: Sync 3.4 issue

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Fixed what? My maps returned two hours after the update. Bear in mind that some features may not be available immediately after an update and this is stated on-screen. If everything is now running for you now, there is no problem.
Apparently this loss of audio and functionality is or has been occurring for some time. It is very random but happens. Audio loss appears main issue

Yes, it’s fine now all works

It has been known to fail 2 hours after it works, so it’s very spasmodic
I am going to go to the selling dealer and get it on the service record
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