JB Hifi.... dont honour the warranty and die

[Ridin-High]

Ok just need to vent burning so hard right now


Took my dvd player back which ive had for only 6 months because its stuffed, they gave me a demo unit... went to watch a movie tonite and it is stuffed as well... here are my options


1.) Girlfriend said be calm and ill get futher and ask to talk to management.

2.) Drive their listening to hardcore hate music to get fired up. Start calm, if nothing progresses start swearing and making a scene, if they don't do anything Smash the $88 dollar dvd player against the ground, call them all a bunch of Rip off merchants and storm out vowing to tell everyone i know never to shop their

3.) walk in smash the dvd player on the ground, start swearing and then calmly inquire about my warranty

[DoreSlamR]

maybe an $88 dvd player is doing what an $88 dvd player is meant to be doing...you get what you pay for

[jimmy_c]

Go with option 1 to start with save option 2 and 3 and option plan 4a. The girlfriend.

Word of warning. Dont expect to see it back for about 3 months. I took back a decent Hi Def STB and had to wait 3 months. Found out on the box went 4kms away to get repaird. Stuff JB HIFI and ring whoever made the DVD and where to take it or cut your losses goto somewhere like Domain or Retravision?

[MoreHPformyXR6]

Option 1 mate. Ranting and raving aint going to get you anywhere.

[sfr rob]

exactly, stop being such a scrooge, its 6 months old. buy a replacement from another car audio joint, and forget the old one, you will probably never get your money back, or a working item.

[Ridin-High]

can i get an option 3? AMEN

[NC_Steve]

I tried taking my little brothers Xbox back. They told me to talk to the manufacturer. Kept telling them that I didn't buy it from the manufacturer I bought it from you and I am returning it to the place I bought it. The called security and threatened to call the police. Will never shop there again!

[vandrsxr6]

When you went into complain did you take your reciept with you?

If you didn't they wouldn't give two rats about you and the DVD player.

[pertuan]

Go Option 1. No need to be rude to them. My DVD player stuffed up 9 months into the warranty and it got sent away for 3 months to be repaired. I rang up after 2 months and kept enquiring about it. On the 3rd month, they rang me to tell me it was ready for a pickup. Went there, they couldnt find it. Gave them another week... still couldn't find it and said that if they couldn't find it by Saturday (3 days away), they'd give me a new one. They ended up finding it.

[b2tf]

I work in Customer Service and let me tell you if I were the salesman you approach with option 2 or 3 in mind you will be told where to go and what to stick up your butt when you get there.

[Ridin-High]

Originally Posted by b2tf

I work in Customer Service and let me tell you if I were the salesman you approach with option 2 or 3 in mind you will be told where to go and what to stick up your butt when you get there.

Maybe you can answer this for me, are people in custom service/sales trained to be useless?

It happened with my step bro's ipod, they said goto parramatta.... lets just say they ended up exchanging it with a brand new unit

[janek]

Originally Posted by NC_Steve

I tried taking my little brothers Xbox back. They told me to talk to the manufacturer. Kept telling them that I didn't buy it from the manufacturer I bought it from you and I am returning it to the place I bought it. The called security and threatened to call the police. Will never shop there again!

Dude, this is what i dont understand about retail customers. The store which sold you the item is under no obligation to provide any sort of warranty. that lies with you and the manufacturer.

i think people need to stop being lazy and do things the way theyre meant to be. I have been on all 3 sides of the fence (retail sales, manufacturer, and consumer). Sure its annoying as **** when the product doesnt work, but thats the price you pay when you buy a cheap cd player/700 dollar laptop/kia rio/whatever it may be. You pay for what you get- service and product quality

The best way is to go to the manufacturer and follow the PROCEDURE. ****ing and moaning will get the employees worked up and they will do everyting in their power to prevent you doing and getting what you want

END RANT

[b2tf]

Originally Posted by Ridin-High

Maybe you can answer this for me, are people in custom service/sales trained to be useless?

No idea. I do my job, I aim to please and that's all I care about. But I, like you, have come across crap customer service too.

[Ridin-High]

Ok people problem solved, went and stole the dvd player from the lounge room

going to watch Scarface or Zoolander

[DoreSlamR]

did you know computers can play dvds too

[Lukeyson]

option 2 and 3 is just 'when bogans attack' imo

no need to be an assmunch about it, fair enough you have scored some duds, go back calmly ask to get a NEW replacement, or ask them can you pay some more and get a better unit.

[Falcon_Phill]

Go in, if they dont give you what your entitled to then smash it on the floor. What good will it be otherwise? May as well let it go out in style. If the store person tells you where to go, let him. Then leave knowing he has to clean it up. If they dont honor something they are meant to then stuff them.

[Dezza]

Originally Posted by janek

Dude, this is what i dont understand about retail customers. The store which sold you the item is under no obligation to provide any sort of warranty. that lies with you and the manufacturer.

You'd think the shop could still help by taking it and directing it onto the manufacturer.

A couple of years ago, I had a problem with the UPS for my computer. It started smoking out the back, then blew the fuses. I took it back to the shop I bought it from, and they directed it onto the manufacturer where it was repaired under warranty. It's been great since.

[janek]

but why should it be up to the retailer to do what the customer is too lazy to do? they have other things to do!!

in the end, you get the service you pay for. a ups is not cheap. an 88 dollar dvd player is. its a fairly simple equation in my books. if the retailer gets 5 bucks out of the unit he sold you, he has fulfilled his service duties.

[JC]

Do option 3 - you spoilt brat!

[crusher]

Warranty does not = Shops problem. Its up to the manufacturer. No point getting ****ed at the shop.

Weve had this at work. Some bloke brought back his nitro car because the engine blew up. He got another engine. Second engine blew up. They both blew up because he ran them lean and over reved them. The second time the manufacturer sent back the same engine with a not saying tell the customer to get farked. Not the shops problem really so no point arguing with the shop. Call the manufacturer and stop whinging.

[Bucket]

Wise man once say; "You attract more bees with Honey than Vinegar"

[vztrt]

lol, i remeber when i was in retail. The customer comes in all ****ed rants and raves and we say yeah well send it off. We eventually got around to it, made sure the customers that wern't ******* were treated properly.

[dgb]

You go part 1 for a reasonable period of time (More than 2 days, less then a week). Then you just keep working your way up the 'chain' of command - ie. from 16y.o's to the one's who are 'managing'. Then you harass them until they palm you off on to their superiors who actually sort the problem.

Make allowances should you be upset about a $60 piece of equipment if your are expecting $6000 dollar service.

[Blue Oval Mopar Man]

Yeah , go with option 3, but take someone along so they can record it all with their mobile phone so we can see you chucking your tanty over an $88 dvd player , then we can all have a good laugh !

[wulos]

Originally Posted by janek

but why should it be up to the retailer to do what the customer is too lazy to do?

Because under Australian consumer law is IS their job! Plain and simple, if you are a reseller and selling goods to customers made by a third party then you are accepting responsibility for any quality issues with those items. Like it or not that "IS" the law.

[mcnews]

I had a good experience with Strathfield, finally... It took a little dissing around but in the end got money back for two set top boxes with hard drives I had bought, one for me and one for my parents, they worked but were just crap. They were about $300 each. Not quite as useless as the $1200 Toshiba set top box I also got my money back on from another store some months previously though.

Best set top boxes are Topfield, all the others are shite in comparison. Even my big dollar Sony twin tuner HD 250Gb thingo is still a cruddy piece of work compared to the Topfield.

[robjh80]

Originally Posted by sfr rob

exactly, stop being such a scrooge, its 6 months old. buy a replacement from another car audio joint, and forget the old one, you will probably never get your money back, or a working item.

Agreed.....it cost you $88, you've had 6 months use out of it, that equates to the grand sum of $3.66 per week.

Just buy a new one and if you have a beef with JB HiFi because your current DVD player is broken ("how the hell that's JB's fault still bemuses me"), go buy the new one elsewhere.

For the record Iv'e got 2 Panasonic DVD players that are both at least a couple of years old each and have had no problems whatsoever with either one of them.

[Full Noise]

You say that this DVD player cost $88.

For $88 I couldn’t be bothered unlocking my side gate to get my bloody car out.

Listen to your girlfriend, she obviously has more than her fair share of common sense. How would you feel if you worked in a shop and some little pr1ck walked in and used option 2 or 3? Is it their fault that your $88 DVD doesn’t work?

Would you still use option 2 or 3 if the bloke in the shop was six feet tall and four feet across the shoulders?

[eldreamin]

Of course he would. Thats where we need someone to record the moment and see the result of what the bloke in the shop would do. Can you tell me you dont wanna see him get thrown headfirst through the front window of the shop? :