Map version

ramanarneja · 10-03-2020, 07:58 PM

My 2017 Ford Everest was recently serviced (March 2020) and the version of the maps is still "ANZ 1 15". Dealer response was that there are no updates available. Also, they said that sync needs to be updated to version 3.2 for any map updates. Whereas when I contacted Ford they advised that the latest Sync version is 3.0 which I have and there are no further updates for Sync.
Has anyone able to get Sync to update 3.2 through the ford owner dashboard. And what's the version of the lastest map.
So far Dealer and Ford have been unhelpful and just pushing me to each other to get a solution.

GTLEGEND · 10-03-2020, 08:04 PM

Quote:

Originally Posted by ramanarneja

My 2017 Ford Everest was recently serviced (March 2020) and the version of the maps is still "ANZ 1 15". Dealer response was that there are no updates available. Also, they said that sync needs to be updated to version 3.2 for any map updates. Whereas when I contacted Ford they advised that the latest Sync version is 3.0 which I have and there are no further updates for Sync.
Has anyone able to get Sync to update 3.2 through the ford owner dashboard. And what's the version of the lastest map.
So far Dealer and Ford have been unhelpful and just pushing me to each other to get a solution.

SYNC3 V3.0 accepts the latest map update to ANZ 1.19, you cant update 3.0 to 3.2. SYNC3 V 3.2 is a different hardware level to 3.0 and uses a different map update to 3.0. Where are you located and which dealer did you go to? What the dealer has told you is incorrect.

ramanarneja · 10-03-2020, 08:27 PM

I am located in Melbourne (northern suburbs). The dealer was Bayford Epping and they had no idea whats the latest version of maps. All they showed me is a USB stick labeled sync 3.2 and when they use that it is not updating anything.

GTLEGEND · 10-03-2020, 08:56 PM

Quote:

Originally Posted by ramanarneja

I am located in Melbourne (northern suburbs). The dealer was Bayford Epping and they had no idea whats the latest version of maps. All they showed me is a USB stick labeled sync 3.2 and when they use that it is not updating anything.

That stick would have been grey in colour, the 3.0 stick is black..

ramanarneja · 10-03-2020, 08:58 PM

Quote:

Originally Posted by GTLEGEND

That stick would have been grey in colour, the 3.0 stick is black..

It was black. But label has I think sync 3.2 v 1 or something like.

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GTLEGEND · 10-03-2020, 09:36 PM

Quote:

Originally Posted by ramanarneja

It was black. But label has I think sync 3.2 v 1 or something like.

Sent from my SM-G950F using Tapatalk

The black 3.2 USB is the old 2018/19 update for 1.17 maps.

There are two new 2019/2020 map update USB. Grey 3.0 V19/20 for SYNC 3.0 and SYNC 3.1 vehicles. Now if you have a vehicle with SYNC less than 3.0, the SYNC system will need to be update to 3.0 before the latest map can be installed. If its already at 3.0 or 3.1, then it will work straight away. Black 3.2 19/20 USB is for vehicles sith SYNC 3.2, 3.3 or 3.4, how ever if the vehicle has 3.2, then it will need to be updated to 3.3 or 3.4 pending on hardware level and then then USB will work. If the vehicle is at 3.3 or 3.4 already, the USB will work straight away.

Hopefully I have explained it ok. Sounds like the dealer has no idea!

ramanarneja · 10-03-2020, 09:42 PM

I updated Sync to v 3.0 in Feb 2020. As per the ford owner's portal, I have the latest sync version installed. I also confirmed this by contacting Ford customer help today. Although I think the dealer has no idea what they are doing because they can't update maps from "ANZ 1 15" to "ANZ 1 19". The car was serviced on Saturday and i went back today still no outcome.