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The Pub For General Automotive Related Talk |
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13-07-2014, 11:44 AM | #31 | |||
FF.Com.Au Hardcore
Join Date: Jun 2010
Posts: 1,460
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13-07-2014, 12:41 PM | #32 | |||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,752
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I'm sure most reputable businesses will reply to emails in a timely manner. |
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13-07-2014, 01:54 PM | #33 | |||
FF.Com.Au Hardcore
Join Date: Dec 2006
Location: Melbourne
Posts: 4,523
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I advertise prices so you have an idea of what you're talking about and used vehicles vary so much in presentation, kms, service history etc. there is often a huge discrepancy between cheapest and best value. Unlike new where they are all effectively the same separated on price. I'm careful how I advertise and describe vehicles so there are no surprises, as my clients often fly from interstate, and I and my customers don't need the hassle of someone who's angry, having having traveled a long way having been lied to expecting an orange and getting an apple. I once told a guy its looks beeter in the pics than real life, before he drove 4 hours to look at a vehicle, he did anyway and he bought it. I have even said to some particularly rude customers, and in my world there is plenty of them, OK we can talk bottom dollar now or when you get here but not both.
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Oooh baby living in Miami....
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13-07-2014, 02:00 PM | #34 | ||
FF.Com.Au Hardcore
Join Date: Dec 2006
Location: Melbourne
Posts: 4,523
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If you want to get a car dealers attention, add in the email/phone call that you intend to buy a car this week / today. That will separate you from the other dozen "info chasers".
You WILL hear back promptly.
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Oooh baby living in Miami....
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13-07-2014, 02:04 PM | #35 | |||
FF.Com.Au Hardcore
Join Date: Jun 2010
Posts: 1,460
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13-07-2014, 02:38 PM | #36 | |||
335 - STILL THE BOSS ...
Join Date: Dec 2004
Location: Melb East
Posts: 11,421
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Quote:
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'73 Landau - 10.82 @ 131mph '11 FG GT335 - 12.43 @ 116mph '95 XG ute - 3 minutes, 21.14 @ 64mph 101,436 MEMBERS ......... 101,436 OPINIONS ..... What could possibly go wrong! Clevo Mafia [SIGPIC][/SIGPIC] |
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13-07-2014, 09:43 PM | #37 | |||
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Join Date: Apr 2012
Posts: 464
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It's better to die on your feet than to live on your knees.
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15-07-2014, 03:07 AM | #38 | |||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 5,033
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So of the HUNDREDS of cars I have looked at before buying this one, I should have visited all those dealers and individuals? I think this was a classic case of the business owners trying to drag their business into the 21st century, and some of their sales staff are still stuck in the 70's. After even more obtuseness from the salesman, and complete disinterest from the manager, I contacted the dealer principal. He not only put a rocket up the salesman, but knocked another $500 off the price.
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15-07-2014, 06:01 AM | #39 | ||
aka fpv747
Join Date: Jun 2006
Posts: 1,339
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comes down to the same old same old,
there is good customer service and crap customer service. i have bought several cars over the years interstate sight unseen( mind you they were very low km) never had an issue. had i got bad service forget it. here,s one for you, i enquired several times on carsales and wasn't contacted till 2 weeks after. with a generic email of how can we help.( i knew where it was from carsales email and left my details and in the past the dealers are very quick to ring you) i had already bought another car somewhere else. i emailed back to the manager of gold coast hsv.( total ******) let him know i had bought another car 10 minutes from him . and considered a generic email to a potential 98 k purchase rather average specially two weeks after the enquiry . considering in the generic email saying they were number one in customer service. his reply was . you can't please everyone.( that was it total reply) i nearly forwarded our conversation to his dealer principal.
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2012 nissan gtr tuned by willall racing 370awkw 2014 ford raptor supercharged 490hp 1969 chevy pickup Last edited by strik9; 15-07-2014 at 06:18 AM. |
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15-07-2014, 01:25 PM | #40 | ||
FF.Com.Au Hardcore
Join Date: Jan 2008
Location: Mornington
Posts: 2,148
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I'd say he was right.
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15-07-2014, 01:38 PM | #41 | |||
NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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You make it sound simple to just order a car off the internet and while in some instances it could be useful (Subaru BR-Z springs to mind, FPV GT-F would be no different) because the consumer in fact knows what they're getting.. but there's way too many other factors to consider with that concept. Not only as it would never just be phased in, but if you wanted to order a car directly off the web you'd be buying it at RRP.
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06 Land Managed to remain in the v8 fraternity |
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15-07-2014, 01:40 PM | #42 | ||
NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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After working in car sales for 8 years anyone who makes these statements are more likely time wasters. Perhaps might be different but other sales people but it's no different to the "Can I have a discount for paying cash?" statement... they're trying to make you think they're serious when it's becoming obvious they're not.
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06 Land Managed to remain in the v8 fraternity |
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15-07-2014, 02:12 PM | #43 | |||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,792
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Is it silly or is it just that it would put you (someone who has worked in car sales) out of a job because I'd doing your job myself, hence the car should be cheaper as there is no middle man, buy direct off manufacturer. |
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15-07-2014, 02:21 PM | #44 | ||
NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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Well where would I work in that instance, anyway?
Would be naive to think that I'd be out of a job and the manufacturer has an army of skilled sales people laying in wait somewhere to replace me. If my boss was no longer my boss, the manufactuer would be. There would still be a need for skilled sales staff to actually sell the product and sell it against the competition. Dealerships would still be exist, no different to apple stores or any other brand that sells its products direct to the consumer. Would it result in a better price for the consumer? I'd lean toward thinking no, really.
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06 Land Managed to remain in the v8 fraternity |
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15-07-2014, 02:25 PM | #45 | ||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,792
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I'm not saying replace dealerships im saying offer it as an OPTION. I'm sure the retail industry here had the same attitude, until people started cutting them out.
I generally know what i want when i go to buy, its no different to anything really. The only time i go back to a dealership is for genuine parts or warranty work, and to be honest if warranty work could have been done by a third party the car wouldn't have gone back even for that. |
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15-07-2014, 03:00 PM | #46 | ||
NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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You're a minority, take it from me... the amount of people who have no clue about cars far exceeds those that do. And even those who do, most of the time like to take the time to compare different options.
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06 Land Managed to remain in the v8 fraternity |
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15-07-2014, 03:15 PM | #47 | ||
FF.Com.Au Hardcore
Join Date: Jul 2010
Posts: 613
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I used to think that emailing a dealer was a waste of time and you were better off ringing them or going down there yourself until I bought my last car, a 2012 Falcon XR6 EcoLpi.
Because I didn't want to wait very long to take delivery of my new car, I searched on carsales for new cars refined for the options I wanted (colour etc). I eventually found the perfect car and looking at the pictures and LMCT number I found out the dealer was 30 mins down the road. Perfect I thought, and drove down there straight away. Walking into the dealer I was greeted by a salesman who asked what I was after. I told him that according to carsales, there was a red lpi apparently here in stock. Without even physically looking, or searching on the computer, he said there weren't any there or at any of the other sister dealers, so I left. Coming back home I did an enquiry on the car via carsales, was called by another salesperson (who confirmed the car was actually there) within 5 minutes and bought the car first thing in the morning the next day...
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Vixen Red FG MkII Ford Falcon XR6 EcoLPI My Show and Shine thread: https://fordforums.com.au/showthread...27#post5975027 |
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15-07-2014, 06:46 PM | #48 | ||
FF.Com.Au Hardcore
Join Date: Sep 2013
Location: Karuah Valley
Posts: 984
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Has it a multi franchise dealer?
Often local dealers want to push other products-or the stock has been assigned to customers.
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BF11 XT EGas Wagon-SY TERRITORY AWD GHIA- Land Rover 88 .MIDCOAST NSW.
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16-07-2014, 02:58 AM | #49 | ||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 5,033
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One of the weirdest things I have found over the years is that dealers don't actually want REPEAT business. They're just not interested.
Obviously as a buyer, I am happiest when I (not the dealer) get the best deal, so I can understand that I would not be a "favourite" customer. But still you'd think they would rather have the business than not? Apparently not. Again, I think it is the staff, rather than the owners. The ONE exception I have encountered, and they are often exceptional, is Lane Ford in Mandurah. What I also find weird is that "Managers" whom you'd think would have an attitude closer to that of the Principal, are usually WORSE than the salesmen. It seems in most yards the biggest a-hole is the one chosen to be manager. (And again Lane Ford, are the exception to that rule.)
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2024
Making Whine from the Tears of Hippies |
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16-07-2014, 08:27 AM | #50 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
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It's natural to hunt out the best deal, but the dealer needs to make money out of the sale as well otherwise why would they bother existing,.
Used car salesmen are known to stretch the truth a little but fact is many buyers stretch the truth just as much trying to screw a deal, a sale is a sale at the end of the day but some sales are just not worth the hassle involved for the return.
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Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
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16-07-2014, 09:03 AM | #51 | |||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,792
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Quote:
Rings true in a lot of places. |
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16-07-2014, 10:08 AM | #52 | ||
FF.Com.Au Hardcore
Join Date: Sep 2013
Location: Karuah Valley
Posts: 984
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I learned lots from 20 years in different dealers. If operated by salesmen they are sales focused If operated by tradesmen they are tax dodge operations.
Real salesmen sum you up as you enter the door. Has all the answers. Trainees pretend they can-Turn over is high. Most of the yards I work for the better sales staff was just one step off jail or mental lock ups. Theft and bipolar. Most companies wont report theft as it reflects on the company--until it goes under. Dealer principle. My experience was with older or retired old families or gamblers. In the last 10 years these old salesmen have leased out the land to finance companies and cant believe how much their staff had robbed them blind. The dealer I served my training at was in decline and fell apart with most workers no being payed. The number of staff you meet around the taps that has been more sucsessfull than they had been allowed to was my education.
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BF11 XT EGas Wagon-SY TERRITORY AWD GHIA- Land Rover 88 .MIDCOAST NSW.
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16-07-2014, 12:06 PM | #53 | |||
NOT A TOYOTA :/
Join Date: Jan 2005
Location: Eastern Suburbs, Melb
Posts: 2,554
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Quote:
1) Dealer principals of decent sized metro dealers wouldn't generally know the exact pricing of cars they have for sale. They aren't responsible for selling cars, they're responsible for running a business. Who do you think they turn to to work out a price for them? Oh, the sales manager... funny that 2) Dealer principal will 100% of the time come across as a nice and lovable bloke to you, but he has a business to run and behind closed doors you might never know what he demands of his staff. Sales results are high and who do you think cops it when the results are not coming in? Oh yeah, the sales manager! It would be ignorant to think that the sales manager acts the way he does because that's who he is and not because of the pressure he has put on him daily by upper management to perform. Car sales is not an easy business to work in let me tell you
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06 Land Managed to remain in the v8 fraternity |
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16-07-2014, 12:28 PM | #54 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
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after 16 years in the dealership, I would agree with that post
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Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
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16-07-2014, 12:28 PM | #55 | |||
Banned
Join Date: Sep 2013
Posts: 2,087
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Quote:
A mate of mine is a dealer principal. He says to drum up business he simply calls up people he sold a car two years ago, invites them in to collect their free gift, being a navman or jacket/merchandise etc... Shows them the gadgets of the new model and takes them for a spin and bingo.. half of them trade up on the spot the other half come back with in 2 months to do the deal.. He said they will trade their perfectly good car with 70,000-100,000km in on a new model as it has more gizmos etc and they see it as a must to keep relevant in todays society. basically useless features. Then he has a good second hand car too to sell. Absolutely creams it.. Some people come back owing more than the car is worth but he gets them refinanced and adds it onto the back of the new loan etc.. |
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16-07-2014, 01:30 PM | #56 | |||
Pethy FG XR8 Ute
Join Date: Apr 2011
Location: Perth N.O.R
Posts: 2,966
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1st was when i wanted a new BA MK2 XR6 magnet ute paying cash, went to 4 ford dealerships in perth and every time i stood in the show room trying to get salesman to help me and nothing , they all looked up from computers and saw me then went back to computers, i did have one young bloke come and help me after 20mins in there at titan ford, but just about every dealership saleman gave me a brochure after me standing there for 30mins when they finally asked if i needed help, then walked away ...WTF stood around for anther 15mins then said very loudly as i walked out you just lost a sale ..see ya went and got a broker instead, i knew what i wanted had money but they didnt want it 2nd time was when i was looking at the last of the FG XR8 utes or the new GS supercharged ute, went to a few dealerships again and waited and waited (he we go again) all salesmen on computers, they look at me and then they look away. i gave up and sent a few email out from ads from dealerships selling what i was after Lane ford were great and torque ford in QLD were also great with replying to my emails and were on the phone to me asap ended up buying my ute from torque ford in QLD and got it shipped to WA , one of the last FG XR8 at a bloody good price i couldnt go past,(still worked out about $5k cheaper than what WA wanted for one,but still wish i got the GS sometimes) so sending emails was a better option for me as i got what i wanted in the end and they were will to help luck of the draw i suppose going in or sending emails
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FG XR8 Ute 2010 Nitro, Mods so far: Herrod CAI, headers, Ballistic cats, Cat back Manta dual 2.5" with X pipe and hotdog mid section, Mellings oil pump, Summit racing 60mm twin throttle body, and Yella Terra plenum Powerbond 25% under drives, Sports bar, now fitted with Koya Inox R1's, the rears are 20x10 with a 40mm offset and the fronts are 20x8.5 with a 35mm offset total of 285.5 rwkw and 642nm when Herrod cams in 290rwkw GSXR 750K7 with goodies, dyno'd 136rwhp, 10.567sec for the strip |
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16-07-2014, 03:32 PM | #57 | ||
GT-P With An Ego
Join Date: Feb 2005
Location: Canberra
Posts: 21,126
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Haven't seen it mentioned yet. But they can't just "waive the statutory warranty". Statutory means it's required by law.
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1998 DL LTD in Sparkling Burgundy, daily, mild 5.0L, high end stereo, slow'n'thirsty - 138.8rwkw. 2006 BF GT-P in Ego, 5.8L all alloy, Kenne Bell 2.8HLC, Nizpro Stage 2 ZF - 440rwkw. 2008 SY F6X in Silhouette, custom billet parts, beginnings of a stereo, much more - 340awkw. Ford Performance Club of ACT |
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16-07-2014, 03:52 PM | #58 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
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I did mention this earlier on, but was told they can, I tend to agree with you though
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Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
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16-07-2014, 06:40 PM | #59 | ||
FG XR6T trayback
Join Date: Jan 2007
Location: N-W NSW
Posts: 1,314
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I may be wrong, but I think the warrantee can be waived if the vehicle is not going to be registered for road use, eg. a mine hack ute.
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19-07-2014, 07:21 PM | #60 | |||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 5,033
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In the end, it just seemed too hard for them. They dropped another $1k off an already low price, and I still get the warranty.
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Making Whine from the Tears of Hippies |
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