Tuff car parts...wow!!!!

[zeuss000]

Howdy Folks, I just wish to tell you about my recent dealings with Justin at Tuff Car Parts. I have a BA GT-P and was wanting a catback exhaust so asked them for a price being that they are sponsors on this fine forum, Justin got back to me promptly with a very good price on a Quad Catback system with 4 nice chrome tips so i ordered it and sat back expecting to wait a week or so for it to get delivered,Hmm a day and a half later the courier arrived with a large box for me, awesome, that was fast. I rang around a few exhaust fitters to try and find one that could get the job done but i couldn't find anyone that could fit me in in the next few weeks so i decided to do it myself, not a problem if i could get the car up far enough to get the pipe over the diff. Opened the box and had a look and to my dismay discovered that the two rear mufflers were quite different, didn't match at all, oh, here we go i thought. I got back to Justin through PM on this forum figuring i would be waiting a while for a reply but he got back to me within half an hour, wanted me to take some pics of the problem and send them to him so off i go, laid the whole setup out and took some pics and sent them on thinking i hope this isn't going to turn into a nightmare.Well within half an hour Justin was on the phone to me, He was as amazed as i was at the problem and so apologetic. He told me that he would get a new system up to me asap and how's this. He was going to arrange for the setup to be fitted for me with a very good contact that he has and all for free!!! Couldn't believe it. I have just come back from getting the exhaust fitted and i must say that the X Force quad catback system looks and sounds just amazing.
Didn't think that anyone was giving this sort of service any more but i was very pleasantly surprised.
Thank you TUFF CAR PARTS, you've certainly got me for a customer again.
Cheers
Ed

[fordomatic]

Good customer service goes a long way

[EBW-302]

Yep, if only all businesses were run by people like Justin.

Knows his **** and doesnt ******** you just to get a sale.

[Simple6]

Yeah Justin's brilliant. Ordered a fair few stuff from him and if ever there's been an issue - he's fixed it without any expense to me.

[nothin suss]

Yep always good old fashioned service!!

[Franco Cozzo]

I've ordered lots of stuff from him, he is excellent to deal with, he even gave me some advice about the exhaust on my Falcon and pointed me in the direction I actually wanted, rather than trying to sell me what he could get easily.

Justin has the best customer service of any business I have dealt with.

[Yellow_Festiva]

Now THAT'S an endorsment if ever I saw one ;)

[blueoval]

Ive bought thru Justin before when I had my au and was very impressed with his service and knowledge. Wouldn't hesitate to use his services again.

[needfordspeed]

I've never dealt with anyone better than Justin, truly amazing to deal with!