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Old 09-02-2010, 06:24 PM   #1
csv8
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Exclamation Macquarie Bank Takeover from Ford Credit!!!

Anyone else had problems with Mac Bank taking over from Ford Credit??
My account is up todate but Mac Bank are adamant that I am a month late in my payments !!!! Even when I can prove the payments are up todate, they won't listen !! anyone else having problems with MacBank ???????

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Old 09-02-2010, 09:18 PM   #2
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Quote:
Originally Posted by csv8
Anyone else had problems with Mac Bank taking over from Ford Credit??
My account is up todate but Mac Bank are adamant that I am a month late in my payments !!!! Even when I can prove the payments are up todate, they won't listen !! anyone else having problems with MacBank ???????
Can't say I have had anything to do with it. First step is to discuss with Mac, if no joy, ask for a supervisor or manager to review it and get back to you in writing within 5 days, if still no joy, see if they have an internal dispute service and go through that process, if all else fails then try here:

http://www.fos.org.au/centric/home_page.jsp

Unfortuatley unless you exhaust all internal avenues, Fos will refer you back to Mac. So go through the process.
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Old 09-02-2010, 09:34 PM   #3
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I haven't so far.
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Old 09-02-2010, 11:00 PM   #4
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*resisting the obvious joke that they're all too busy forwarding naked pics to each other...*
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Old 11-02-2010, 12:49 AM   #5
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Mac Bank said " there is a glitch with the transfer from Ford Credit to Mac Bank" I happen to be one of the unlucky ones !!!! They will get back to me in a few days !!!
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Old 12-02-2010, 02:36 PM   #6
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So have your problems been sorted out yet? It's a pretty serious problem and if it isn't rectified soon it could cause problems on credit ratings etc.
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Old 12-02-2010, 03:09 PM   #7
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Fev..no answer from Mac Bank, but the person I spoke too said my account is up todate and they will investigate and get back to me. Still waiting !!
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Old 12-02-2010, 05:04 PM   #8
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Does anyone have a number to call at Macquarie Bank for this?
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Old 12-02-2010, 10:45 PM   #9
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My only experience with them is that they have stuffed the sport of Ten Pin Bowling
in Australia since they purchased the buisness from AMF
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Old 14-02-2010, 10:10 AM   #10
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If you are having problems with your Ford Credit/Macbank account fone 1300 368 908
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Old 15-02-2010, 07:16 PM   #11
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Mac Bank rang today and apologised for the stuff up. It was caused by the transfer of Ford Credit to MacBank. All gllitches have now been resolved.
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