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07-02-2014, 08:22 AM
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Starter Motor
Join Date: Feb 2014
Posts: 7
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Hey guys, i'm a newbie.
I'm so frustrated. So here is my situation. I purchased a brand new Focus Trend from City ford Zetland. Picked it up on Saturday 01/02/14. As I was driving home the engine light came on and showed "Engine Malfunction Service Now" and I couldn't accelerate as the car had no power at all to even go to the kerb so I had to turned it off and turned it back on. It happened 4times within 45 minutes and everytime the light came on I had to turned off and on. This is so annoying because The reason I got a new car is I don't have to deal with any of old cars problems like break down or flat battery or etc. Rang Ford Zetland immediately and told them my story and Andrew suggested that I bring it back. Brought it back on Monday 03/02/14 and all the technician did was upgrade the pcm software. So I went home with a big smile and thought finally I can enjoy a nice ride in it. Before I know it, the light came on again and show the same message and this time I was on M5 with fast traffic and luckily I acted fast and quickly turned it off and on again. Rang Ford right away and left tons of messages and they didn't even bother to ring me back. I was so frustated as this problem shouldn't be happening at all. Spoke to Jarrad and Robert and got told to bring it back again to get it check. Why would I wanna go through all of this **** with a brand new car ? Isn't that the reason we buy a new one so we don't have to deal with any of this problems. So disappointed with the customer service that I received from Ford. They not making any effort to fix my problems. I am frustrated and desperate and ready to take Brent Polites(dealer principal) to Dept. Of Fair Trading. I have made a complaint to ACCC and waiting for their reply. Ford Zetland refused to give me a replacement, refund or even try to solve this problem. I'm on the other hand been trying like crazy, frustrated, annoyed. Didn't know who turn to. Please give me some advise. I'm desperately need to solve this problem ASAP |
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Brand New Ford Focus Trend 2.0L 6SP Auto 2014
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