Happy with City ford Zetland

[tcrowdey]

Results of patience. After Brent Polites took control of my plight, I am now a happy customer. I have had the loan car 2 weeks, in that time they tried some things on my car but got no improvement, and I agree with what Brent has said. My car after the engine was replaced has a different feel and that is permanent and cannot be corrected. He has located from Ford Headoffice a black Zetec with similar miles to mine and brought it to Sydney. It is a newer model WT to my WS, he has allowed me to accept or reject it and find another. I saw and drove it today and could not be more happy with the vehicle, it is beautiful and vibration free, and I have told him I am more than happy with it. He is doing all the changeover papers and it will have no effect on my finance. I feel I have been nicely compensated for monies I have outlaid on my original in so much as I now have a newer vehicle with a higher resale value.
I must give Mr Polites high praise for some things. In that at all times that I have dealt with him directly that he has always totally accepted responsibility and never made excuses for mistakes made, and he has always thanked me for my patience. It has always fallen apart only after his men could not resolve it. In the end he took total control himself, gave me a replacement vehicle and even offered for me to use one to drive to the Snowy Mountains when I told him I had been hoping to get there. I must admit there was a time I was feeling isolated and deserted by Ford and was feeling a lot of bad feelings.
He has single handedly restored my faith in himself, City Ford and Ford ownership. Yes mistakes were made, unsolveable problems turned up, but he has replaced my car. My original impression Of Mr Polites was that he was a extremely likeable and professional man, fortunately for me that has turned out to be true.
I now have absolutely no hesitation in recommending someone buy a car from City Ford ( a far cry from how I felt a month ago) Thank you Brent Polites.
I have never used a forum before, but I have to say it is a great place to vent ones frustration, and I thank everyone here for their kind thoughts