Car parts damaged by courier

[LukeGT]

I couriered a bonnet up to QLD recently (3hrs north on Brisbane) using a well known freight company who service the east coast of Australia. I've used them a few times before and have never had any problems.

Anyhow, this is how a perfectly good XB GT bonnet arrived at its destination:



Natually I called them up straight away to lodge a claim for damaged goods and was basically told bad luck, not our responsibility!

They also claim it was not the but another company they contracted to take the bonnet from Brisbane.

Whoever's fault it was, I feel that the company I sent it through has some sort of obligation to deliver the good in the same condition they were sent it, or am I just wasting my time chasing this up and should just get over it?