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Old 13-05-2022, 12:35 PM   #4472
BENT_8
BLUE OVAL INC.
 
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Join Date: Feb 2006
Posts: 8,614
Default Re: Geez! I hate that!

Quote:
Originally Posted by BENT_8 View Post
Deceitful companies!

Bought a set of 12v ST3301 Pro 4.6" Stedi brand work lights to hang on the Pioneer platform on the back of my Ranger from one of their local retailers.
On their website it clearly stated that they came with a slide bracket and stainless steel side brackets included.

Got them home and opened them up, no side brackets, so I screen shotted the passage on their website that mentioned them being included and sent Stedi an email enquiring about the missing brackets.

https://i.postimg.cc/ZKNp0GPz/Screen...g-Internet.jpg

Got an email back today...

07/05/22
Q: Hi, I just bought 2 of your 4.6" work lights, on your website, under the heading 'key technical breakdown' it says slide mounts and stainless steel side mounts included however in the boxes there are no stainless steel side mounts.
11/05/22
A: Hi Steve, The ST3301 Pro 4.6" lights come with the sliding bottom bracket. The side brackets can be ordered seperately - stedi.com.au/side-brackets-for-led-light-bars-brushed-stainless-59mm-profile.html

Clicked on the link for the lights included with the email and they've since changed the wording from 'included' to 'sold separately'.

https://i.postimg.cc/9MqNxWwF/Screen...g-Internet.jpg

They want another $20 for the brackets per light so i fired back an email suggesting fraud and misrepresentation under consumer law, will see what they say.
*Update*

Received a message back from Stedi to say they'll honour the original advertising and will arrange 2 sets of the side brackets for me.

Good customer service in the end, will definitely continue to use Stedi for the rest of my lighting requirements.
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