Quote:
Originally Posted by shedcoupe
Went to a whitegoods store and bought a freezer.
Was offered a 'health check' on my phone package (had never heard of that before but whatever).
Turns out I can get $5 off a month and a free modem upgrade. Okay - bring it on.
Complete the paperwork.
But it's telstramoron so there just has to be idiocy.
Email - 'what's your address ?' Thinks - they've had it for ten years ... Reply anyway.
Email2 - 'what's your address ?' Thinks - FFS you're stupid. Reply anyway.
Email3 - 'what's your address ?' Okay so you want to go do you ?
No worries. Complaint filed, reference number supplied, complaint to Telecommunications Ombudsman (TIO) made.
Then their useless phone app gets involved with a farcical series of non-communications with some poor sods in the Philippines.
Result - nothing.
Then the next bill arrives and I get charged $217 for the free modem which has actually arrived by now (though I haven't plugged it in as it's almost certain to burn the house down and give the entire world rabies or something given telstramoron's usual performance).
So I go online to the Philippines again and get it allegedly sorted (I'll see what happens when they next deduct from my bank account).
There's been so many screw-ups over the years (ie. mum dies, pay all the bills, get a bill, dad ditto). And they STILL don't have my physical address correct (modem was delivered to a PO box).
The world-class imbeciles in telstramoron management should all be sacked immediately. If I did my job their way I wouldn't have one.
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But Hey! you're saving 5 bucks a month.
I'd pay double to not have to deal with Telstra