[Teemore]

Only 71,000km
Always been serviced by Ford Dealers
Last service Oct 22
Dec 22 rough running/idle, lack of power
Dealer was going to perform diagnostics but decided to just change a spark plug
March 23 .... same problem, rough running/idle
Dealer claims spark plug is difficult to remove and removal "may" damage motor (and need replacing).
Dealer claims "most likely" cracked head or block and will probably require a new motor.

Well they removed the plug without damage, now just waiting to see what the damage is ..... in the meantime emailed Ford Customer Relations asking where we stood and whether they would accept any responsibility (part cost).
They replied, sorry not liable under Aust Consumer Law, warranty period is over, your problem.

As a lifetime Ford customer (and 27year employee) less than impressed, if the motor does need replacement we'll offload the Focus and look at other manufacturers alternatives (despite giving up a $5-$10 thousand ex employee discount).

Rant over ......