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Woolies CEO just sent out an email:

Dear Jason,

I’d like to update you on the shortages we’re seeing in toilet paper and other essential items.

As you may have read, or seen for yourself, these are unusual and challenging times. We know it can be frustrating when we don’t have the products you need, or when delivery or Pick up windows are filled more than usual.

We’re working very closely with our suppliers to get products onto shelves as quickly as we can. The makers of Kleenex, Sorbent, Quilton and Woolworths own range of toilet paper have all increased their production to meet this very unusual demand.

For example, the makers of Kleenex are now manufacturing 24 hours, 7 days a week at their Millicent, SA factory, as are Sorbent in their NSW and Victorian facilities. And the makers of Quilton have tripled their normal production across their factories in Queensland, NSW and WA.

It’s worth noting that the vast majority of products aren’t affected and most stores aren’t seeing significant shortages. But to make sure everyone has access to essential items, we’ve introduced some common-sense limits to a few products. We’ve limited toilet paper to 4 packs per transaction and large packs of rice (2kg and over) to 1 per transaction. Where available, hand sanitiser is now at the Customer Service Desk and limited to 2 per transaction.

We’re constantly monitoring the situation and will do our best to keep all products freely available to everyone. However, if we see new shortages, we may introduce other limits. We’ll only do this if we think it’s absolutely necessary and to help make sure all customers can access the products they need. We’ll keep you updated in our stores and on our website as things change.

Our team members are doing the very best they can, so please support them, and each other.

Thank you for your patience and understanding as we work through this together.

Brad Banducci
CEO Woolworths Group