Quote:
Originally Posted by BENT_8
So everything you've posted is heresay and with a little investigation you've discovered that they couldnt have sold it to your wife in the first place.
You claim they werent busy, there were lads doing nothing that could have done the job and that they refused to sell the fuse, and none of it you can confirm as you werent there.
So in actual fact, they couldnt do the job on the spot as they dont carry the part, they would need to book the car in at another time so they could order the part and have a job card to align the order with.
The only thing they did wrong was refrain from sending you to a competitor for the part and i would base that on not wanting to honour a warranty claim if the aftermarket fuse fried the unit without proper diagnosis of the problem.
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It's a fuse!
A Ford dealership with attached service department don't carry spare fuses?
That alone is bad service.
A lady (client of the business) comes in and asks for a simple fuse and nobody can spare 5 minutes to look at it? All they needed to do was replace it. If it blew again then they could fall back to their stance of needing to book it in to look at it.
I had a similar dealer that could never seem to help, took my business to another dealer when I bought a new car and couldn't be happier. They actually care about me being happy with my purchase.