[TRRTRY]

Reading with interest.

I once asked to have my oil re-changed after ford service forgot to put the oil cap on after a service.

When I picked up the car I looked under the bonnet to check if there was a new cap put on given they had it for the day.

Second hand cap installed but no filter change ( had mud on it from dirt roads)

When queried if the oil was changed, dealer replied yes. When queried if the filter was changed, dealer replied yes.

When I pointed out it was obviously not changed the staff member bought the mechanic over for clarification and he also said he changed it.

I told them that lying to me was only making them look stupid and raising my blood pressure to which there was no response at all.

They lied.... and changed the oil again.

why does it need to be 'deny liability until proven otherwise'

I've had enough of this dealer crap. Good service is simply gone.

Best of luck, I'd pursue your claim all the way